Thank you for choosing Neotonics! We understand that tracking your order is important, and we're here to make sure you can easily stay updated on the status of your shipment.
Once your order has been shipped, you'll receive an email with a tracking ID and a link to track your shipment. Follow the steps below to track your order:
If you have not received your tracking information, please check your spam or junk folder for the email. If you still cannot locate it, don’t hesitate to contact us.
Your tracking number will be sent to you in an email once your order has been shipped. Please check your inbox and spam folders for the email.
If your tracking number isn't showing any information or isn't working, please contact our customer support team. We can provide assistance and check on the status of your shipment.
Once your order has been shipped, we are unable to change the shipping address. Please make sure your shipping address is accurate before placing your order. If you realize there’s an error, contact us immediately, and we'll try to assist you.
If your order hasn't arrived within the expected time frame, please first check the tracking status. Sometimes, deliveries may be delayed due to unforeseen circumstances. If the status is unclear or the order is delayed for too long, please contact us for further assistance.
If you need help tracking your order or if you have any issues with your shipment, please feel free to reach out to our customer support team:
Customer Support Email: contact@neotonics-product.com