We’re here to help! Below are answers to common questions and support resources.
Having trouble with payments or billing issues? Here’s how we can assist:
If your payment was declined, check that your payment details are correct or try using another method. You can update your payment information under Account Settings.
Once your return is processed, refunds will be issued to your original payment method. Please allow 5-7 business days for the refund to appear, depending on your bank or card provider.
If you notice any discrepancies with your charges or need a detailed receipt, feel free to reach out to our billing team at contact@neotonics-product.com.